Shipping policy
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Alaska and Hawaii: We ship to Alaska and Hawaii for an additional shipping charge, which is shown at checkout before you pay.
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Where we ship
We currently ship within the United States only, unless otherwise noted on the product page or at checkout. We ship to all 50 US states, including Alaska and Hawaii. Orders to APO/FPO addresses and US territories may take longer to arrive.
Shipping options and costs
| Method | Cost | Estimated delivery after shipment |
|---|---|---|
| Free Standard (Economy) – UPS Ground | FREE on US orders of $50 or more* | 5-8 business days |
| Express | Fee shown at checkout | 1-2 business days |
*Orders under $50 ship at a flat rate shown at checkout. Nearly all of our shoes cost more than $50, so standard shipping is free on almost every shoe order.
Processing time (before your order ships)
- In-stock items: ship within 1-3 business days.
- Backordered items and closeout sizes: These items ship within 7-10 business days. Delivery time is added on top of that. If an item in your order is on backorder, we'll let you know.
Business days are Monday through Friday and do not include weekends or US holidays. Orders placed after 12pm ET or on weekends start processing the next business day.
Express shipping speeds up delivery only. It does not shorten processing time. For backordered or closeout items, the 7-10 business day processing time still applies before your order ships.
Order tracking
When your order ships, we'll email you a confirmation with a tracking number. If you have an account, you can also check your order status there. If an order includes both in-stock and backordered items, it may arrive in separate packages, each with its own tracking number.
Delivery issues
- Check your address: please make sure your shipping address is correct before you check out. If you spot a mistake, email us right away at boris@shoecall.com. We can't change an order after it has shipped.
- Delays: delivery times are estimates. Carriers can be delayed by weather, holidays, or other events we can't control.
- Lost or stolen packages: if tracking shows "delivered" but you can't find your package, first check with neighbors and your building's mail room. Then contact us within 7 days of the delivery date and we'll help you file a claim with the carrier.
- Damaged packages: if your package arrives damaged, take photos and email us at boris@shoecall.com with your order number.
Questions
Email boris@shoecall.com or call 718-291-4692 during Mon-Fri 10am-6pm ET.
