Refund policy

 

30-Day Returns and Free Size Exchanges

We want you to love your Clarks. If they don't fit or aren't quite right, you have 30 days from the delivery date to exchange or return them. Closeout items can be returned too.

Condition requirements

To be eligible for an exchange or return, items must be:

  • unworn. Feel free to try shoes on indoors on a clean, carpeted surface. Shoes with any outdoor wear, such as dirt, scuffs, or wear on the soles, can't be accepted;
  • in their original Clarks shoe box, undamaged, with all tags, inserts, and packaging; and
  • returned in a shipping box. Please don't tape or put labels directly on the shoe box.

Free exchanges for a different size

Need a different size of the same style? Exchanges are free. We'll send you a prepaid return label and ship your new size at no charge, as long as it's in stock. Free exchanges are for any available size of the same style. If the size you want isn't available, we'll give you a refund instead, with no label fee. To switch to a different style, return the original item and place a new order.

Returns for a refund

  • Get a refund to your original payment method, minus a flat $7.95 return shipping label fee.
  • We'll email you a prepaid return label, and the $7.95 is deducted from your refund. No restocking fees.
  • Closeout items follow the same 30-day return policy.
  • The original shipping cost is refunded only if the item was defective or wrong. Express shipping fees are not refundable.

How to start a return or exchange

  1. Email boris@shoecall.com with your order number, the item(s) you're sending back, and whether you'd like an exchange (and the new size) or a refund.
  2. We'll email you a prepaid return label and instructions.
  3. Pack the shoes in their original box, put that inside a shipping box, attach the label, and drop it off with the carrier within 10 days.

Refund timing

After your return arrives, we'll inspect it within 3-5 business days. If it's approved, we'll refund the original payment method, minus the $7.95 label fee. Depending on your bank or card issuer, the refund may take another 5-10 business days to appear in your account. Exchanges ship within 1-3 business days after we receive your return. We'll email you a tracking number.

Defective or wrong items: always free

If your item arrives defective or damaged, or we sent the wrong item or size, email us at boris@shoecall.com within 30 days of delivery with your order number and photos. We'll send you a free prepaid return label and ship a free replacement or give you a full refund, including shipping, with no fees.

Questions? Email boris@shoecall.com or call 718-291-4692.